Frequently Asked Questions
Shipping, materials, returns and gifting, answered.
Do you ship worldwide?
Yes. We ship to over 190 countries with tracked shipping. Standard delivery takes 6–18 business days depending on your region, and express takes 4–7 business days.
Is shipping free?
Shipping is free on orders over $59 (or the equivalent in your currency). Below that, standard shipping is a flat rate shown at checkout.
Will I pay import duties?
Some countries charge import duty or VAT on arrival. Our prices don't include these, and any charges are set by your country's customs.
Is the jewellery waterproof?
Our 18k PVD-plated stainless steel pieces are water-, sweat- and tarnish-resistant, so you can shower and swim in them. Pearls are the exception: keep them dry.
Is it hypoallergenic?
Yes. Our steel pieces are 316L surgical-grade stainless steel and nickel-free at the surface.
Does it come gift-wrapped?
Every order arrives in our signature red gift box at no extra cost. Add a gift note at checkout and we'll leave prices off the parcel.
What is your return policy?
You can return unworn pieces within 30 days of delivery for a refund. Earrings can only be returned unopened, for hygiene reasons.
How do I track my order?
You'll get a tracking number by email once your order ships. You can also check it any time on our Track Order page with your order number and email.
Still need help? Contact us.